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Talk to us

Contact

Three ways in, and they are not interchangeable. Pick the one that matches what you need and you get a useful answer sooner.

Routes

Where to write

Support · fastest

Discord

Where support actually happens. Open a ticket and it reaches the people who wrote the resource — not a queue, and not a bot. Downloads, licence keys and order problems are all resolved here.

  • Installation and framework problems
  • Order, licence and keymaster issues
  • Bug reports, with your server's console output
  • Anything that needs someone to look at your account
Open a ticket

Business

Email

[email protected] — for anything that is not a support question and should not sit in a public server. Slower than Discord; order and licence problems still go to a ticket.

  • Partnerships and server deals
  • Invoices and company purchases
  • Press and creator enquiries
Send an email

Commissions

Custom work

Something built for your server rather than bought off the shelf — a script, a website, or a developer on your team for a stretch. Answer a few questions below and it opens a ticket with the brief already attached.

  • A system your server needs and nothing sells
  • Changes to an existing resource you own
  • Work you already have a budget and a date for
Start a brief
Before you write

Most answers are already written down

Read the docs

Installation, configuration, exports and framework setup for every resource. Most install questions are answered on the page for that product.

docs.kojascripts.eu

Check the refund policy

Digital goods, so there is no blanket returns window. The policy sets out when a refund is due and when it is not, before you ask.

Refund policy

Find your licence

Orders, licence keys and download links for everything on your account. Sign in and it is all there — no ticket needed.

Your purchases
Custom work

Start a brief

Answer a few questions and this opens a ticket with your brief attached, so the first reply is about the work rather than about what the work is. You get a scope and a fixed price before anything begins — no hourly billing, no surprises halfway.

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